While my initial engagements and treatment at this office was excellent, midway through, a disappointment happened. Wires on my treatment broke late on a Friday night -- imagine broken wire on your front teeth! After leaving a voice mail on Friday night and then another voicemail at opening of the office on Monday morning (7:30 am), I had to call a second time on Monday to get an appointment for Tuesday (none sooner). I was 10 mins late to this appointment (yes - late, my bad). I took time away from work to get there, arrived and was returned back with the explanation that I could not be seen since there was not enough time for it. The reception staff was pretty rigid and not sympathetic by any means. They suggested there was time to see me next day - none of which worked due to my work schedule. So here we go, wires on the loose, from Friday to Thursday (almost a week later, next possible appointment was that), and treatment that is regressing. Love this office and the practice. Yet, scheduling and responsiveness can do better.